frequently asked questions
In order to provide you with a faster solution, we have compiled the questions from you.
WHICH SHIPMENT COMPANIES DO YOU WORK WITH?
We do our domestic shipments with MNG Cargo, we will ship internationally very soon.
WHAT IS THE SHIPPING FEE?*
Turkey-wide shipping fee is 13 TL (1,52$) including taxes.
WHAT IS THE DELIVERY TIME?*
Shipments are delivered within 3-5 working days, depending on weather conditions and density.
HOW TO MAKE A RETURN OR EXCHANGE?
We stand behind our products all the way. That’s why we give our users a 100% return/exchange guarantee. If for any reason you are not satisfied with the item, you can submit it for a refund/exchange within 30 days.
If you have any questions, you can reach us at email@example.com for information.
HOW DO YOU ENSURE PAYMENT SECURITY?
As a security measure, we use SSL for purchases. SWIT does not store any credit card or personal information you do not allow, and does not share it with third parties.
HOW TO TRACK MY ORDER?*
You can track your order from the “My Orders” tab after logging in and entering your profile, or you can follow up on our order tracking page using your order number and the email you used when placing the order.
* – valid only in Turkey