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privacy policy

privacy policy


Since the entire system is web-based, so-called “cookies” are sent to users’ web browsers so that users can be recognized effortlessly and data security can be confirmed quickly, and these cookies stored on customer computers are updated periodically to ensure optimal system performance.


All sensitive and personal information collected from users is stored at the highest electronic and physical security standards, with a system that only authorized personnel can access only in mandatory cases under user approval. used within the framework of laws and international laws. www.switlana.com.tr undertakes and guarantees that the personal and sensitive information it collects from users will not be disclosed under any name, for any reason and to any interlocutor without user consent, not to share such information with third parties and not to misuse it in any way.


www.switlana.com.tr reserves the right to analyze and interpret general user information, other than the above-mentioned personal information, in order to make its services more efficient and to keep customer satisfaction at the highest level, and to share it with distinguished business partners. In addition, if users give their consent, this information can be evaluated by www.switlana.com.tr and used for product updates, discount announcements and special offers


It prioritizes the security of credit card holders who shop at www.switlana.com.tr. There is a Credit Cards Fraud (Fraud) Department established for this purpose that checks the payment/invoice/delivery address information of the orders. Therefore, in order for customers who place their orders from www.switlana.com.tr for the first time to reach the procurement and delivery stage, the accuracy of the financial information must first be approved and an e-mail confirming the approval must be sent to the customer. If necessary, customers with credit cards are contacted to check this information. The information about the credit card used during shopping is encrypted by GlobalSign with 128-bit SSL (Secure Sockets Layer) protocol, independently of the site, and reaches the relevant bank to be queried. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed and recorded by the site, third parties are prevented from obtaining this information under any circumstances.


Contrary to popular belief, users’ credit card information is often stolen in physical environments, not online shopping. Therefore, be careful when using your credit card in daily life, do not give your credit card number, expiration date and CVC (Security number) number to others. E-commerce sites that take precautions against fraudsters who try to shop with stolen credit card information in physical environments such as restaurants and stores contact the real owner of the credit card as soon as they catch these fraudsters, cooperate in such cases. Check the statement information carefully at the end of the month and contact the companies for purchases that do not mean anything to you. Choose companies you know when shopping online. Prefer sites with a hotline or customer service. In this way, you can get detailed information about all the topics that come to mind. Make sure the company’s full address and phone are included on the website. If you are going to shop from a company you do not know, write down all the phone/address information of the store you bought the product from before making your purchase. Confirm by phone before shopping if you do not trust.


As an online store, www.switlana.com.tr considers protecting consumer rights among its top priorities. In this sense, K’ai&Vrosi carefully evaluates any product and service-related problems you experience during your shopping and resolves them as soon as possible.